Mortgage Voice Process (Night Shift)
HR Team | 19 Jun 2017 | 1 positions | Bangalore IND

Main Job Tasks and Responsibilities
  • Handle customer inquiries both over the phone and by email
  • Research required information using available resources
  • Provide customers with information requested for
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Education & Experience

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Excellent command over the English language
  • Knowledge of customer service principles and practices
  • 6 months to 2 years experience at an International call center or customer service environment

Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail
  • Adaptability
  • Team work

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Pruthvi Towers, 1st Floor, 1571/A, 27th Main Rd,
1st Sector, HSR Layout, Bengaluru, Karnataka 560102
Phone - +91 80 4110 0200
Email – info@einfachltd.com

      

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